Finding success in the business world is all about maintaining and building relationships. For the small business owner these relationships include employees, partners, suppliers, advisors, banks and customers. The Hotfrog Small Business Hub’s Relationship Management section has advice and ideas on how to get the most out of your business relationships.
Encouraging healthy client relationships
The rat race is not for you and you no longer want to work under the supervision of unreasonably demanding bosses. Running your own small business, though, will not prevent you from having to deal with difficult people, quite the opposite. As a small business owner, there will be different people whose tune you may have to dance to: your clients. Celina Lucas offers some simple strategies to deal with them.
MoreHow to delight your customers - part two
One way to keep customers returning is to provide fantastic customer service. Learn how dealing efficiently with complaints, offering guarantees, avoiding jargon, using social media and cleaning toilets can improve your customer service.
MoreFamily business? - Your chance to live on
A recent study suggests that family companies are more likely to overcome difficult economic times. Josephine Moulds discusses why.
MoreNothing left to chance in business communication
Communication between you and your business relations can be rid with challenges and surprises. Find out from Bex White how to successfully manage one of the more difficult aspects of your business routine.
MoreCreating a family-friendly workplace
If you own a business you probably have employees who have children. To help retain your employees and create a workplace that is family-friendly, Kathryn Hawkins offers tips on what you can offer them.
MoreEmotionally intelligent business owners
Emotional Intelligence: What is it? Find out how it can benefit small business owners control their emotions, improve their relationship with customers, suppliers and staff and drive leadership performance.
MoreHow to conduct a job interview
Charles Orton-Jones introduces two important components of a job interview and offers practical advice on how to conduct a successful job interview that gets the most information out of your candidates.
MoreHow to delight your customers - part one
Charles Orton-Jones suggests ways to help you put a smile on your customers’ faces, ensure their loyalty and make them want to tell their friends about your outstanding service.
MoreCharles Orton-Jones introduces some powerful non-financial motivators, including the need for structure and clear direction of what needs to be achieved.
MoreSeven unusual ways to recruit
If traditional recruitment methods are not bringing the right people for your small business, try Charles Orton-Jones’ unorthodox approach to search for employees.
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